# Top Help Desk Software: Zendesk vs Freshdesk vs Help Scout
Top Help Desk Software: Zendesk vs Freshdesk vs Help Scout
Compare the leading help desks for shared inboxes, automation, and omnichannel support.
Quick Picks
- Zendesk: Best enterprise-ready omnichannel
- Freshdesk: Best value with modern UI
- Help Scout: Best for personable, email-first support
Pricing Snapshot
| Tool | Entry | Mid | Notes |
|---|---|---|---|
| Zendesk | $69-$115/agent/mo | Full suite with AI and voice | |
| Freshdesk | $15-$69/agent/mo | Good automations and marketplaces | |
| Help Scout | $20-$50/user/mo | Lightweight; great docs and chat |
What to Look For
- Shared inbox, chat, voice, and SLAs
- Automations, routing, and AI assists
- Knowledge base and self-serve widgets
- Reporting, CSAT, and integrations
Tool Notes
Zendesk
- Deep omnichannel with strong integrations
- Great for larger teams and complex routing
- Pricier but feature rich
Freshdesk
- Affordable with modern automations
- Marketplace of apps and good chat
- Nice middle ground for scaling
Help Scout
- Email-first with human feel
- Docs and Beacon chat built-in
- Simple pricing and fast onboarding
Final Recommendation
Pick the option that matches your stack, team size, and compliance needs. Start with one tool, measure outcomes, and upgrade only when you hit the limits.
Try the leaders: Zendesk | Freshdesk | Help Scout
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