# Customer Success Platforms Compared
Customer Success Platforms Compared
CS platforms that unify health scores, playbooks, and renewals to keep NRR strong.
Quick Picks
- Gainsight: Best enterprise CS suite
- Totango: Best modular CS for mid-market
- Catalyst: Best modern UI for fast-moving teams
Pricing Snapshot
| Tool | Entry | Mid | Notes |
|---|---|---|---|
| Gainsight | Custom | Deep health scoring and renewal workflows | |
| Totango | Tiered | Modular SuccessBLOCs | |
| Catalyst | Tiered | Easy health dashboards and playbooks |
What to Look For
- Health scoring, product usage, and CRM sync
- Playbooks for onboarding, QBRs, and renewals
- Success plans and collaboration with sales
- In-app guides or surveys to capture signals
Tool Notes
Gainsight
- Strong health scoring and renewal forecasting
- Powerful rules engine; steeper setup
- Great for large CS teams
Totango
- SuccessBLOC templates speed rollout
- Good mix of surveys, tasks, and health
- Modular pricing fits mid-market
Catalyst
- Modern UI that CSMs like to use
- Fast dashboards with product and CRM data
- Lean teams can stand it up quickly
Final Recommendation
Pick the option that matches your stack, team size, and compliance needs. Start with one tool, measure outcomes, and upgrade only when you hit the limits.
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