# Conversational Support Platforms
Conversational Support Platforms
Platforms that unify chat, bots, and channels to keep customers supported in real time.
Quick Picks
- Intercom: Best all-in-one chat + bots
- Zendesk Messaging: Best if you already use Zendesk
- Freshchat: Best value with automation
Pricing Snapshot
| Tool | Entry | Mid | Notes |
|---|---|---|---|
| Intercom | $39-$139+/seat/mo | Chat, bots, outbound | |
| Zendesk Messaging | Included | Part of Zendesk Suite | |
| Freshchat | $19-$79/agent/mo | Bots and omnichannel |
What to Look For
- Omnichannel (web, mobile, WhatsApp, email)
- Bot builder and resolution flows
- Routing, SLAs, and agent workspace
- Integration with help center and CRM
Tool Notes
Intercom
- Unified inbox with bots and outbound
- Strong proactive and product tours
- Pricier but cohesive experience
Zendesk Messaging
- Fits into Zendesk tickets and help center
- Sunshine platform for extensibility
- Great if Zendesk already in place
Freshchat
- Affordable with good bots
- Works across channels with Freshworks suite
- Nice mid-market option
Final Recommendation
Pick the option that fits your stack, compliance needs, and budget. Start lean, measure, and scale when you see ROI.
Try the leaders: Intercom | Zendesk Messaging | Freshchat
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