# Best Customer Feedback Platforms
Best Customer Feedback Platforms
Collect product feedback via in-app, email, and always-on channels with clear prioritization.
Quick Picks
- Delighted: Best fast NPS/CSAT/CES
- Usersnap: Best in-app feedback with screenshots
- Qualaroo: Best on-site micro-surveys
Pricing Snapshot
| Tool | Entry | Mid | Notes |
|---|---|---|---|
| Delighted | Free; $249+/mo | Multi-channel surveys | |
| Usersnap | $69+/mo | In-app widgets and bug capture | |
| Qualaroo | $69+/mo | On-site nudges and targeting |
What to Look For
- Survey types (NPS/CSAT/CES) and targeting
- In-app widgets, SDKs, and email delivery
- Dashboards, tagging, and Jira or Slack sync
- Privacy, sampling, and translations
Tool Notes
Delighted
- Very fast setup for NPS or CSAT
- Email, link, kiosk, and in-app
- Good dashboards and alerts
Usersnap
- In-app feedback with screenshots and video
- Great for product and QA teams
- Push issues to Jira or Linear
Qualaroo
- On-site micro-surveys with targeting
- Good for conversion research
- Lightweight implementation
Final Recommendation
Pick the option that matches your stack, team size, and compliance needs. Start with one tool, measure outcomes, and upgrade only when you hit the limits.
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